Minimine Ltd Mission Statement

Minimine.co.uk is constantly striving to supply what our customers are asking for, we will continually review what is available in the marketplace, and what isn't. Improving on what is available and providing new products and services to the areas of need will help ensure our success in a market driven by consumer demand.

Success will ultimately be measured by our customers choosing us because of their belief in our ability to meet or exceed their expectations of price, service, and selection.

MINIMINE LIMITED, 121 Uttoxeter Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1PF.


Sale Enquiries : minimine@btconnect.com


How to Order

1. To make a purchase, simply click the 'ADD TO CART' button next to each item and the item will be added to your shopping basket. You can also change the quantity required.
2. To carry on shopping, just carry on shopping and add any other items you require. If you don't want to make another purchase click the 'BASKET' button on the top right of the screen and then click checkout.
If you have finished shopping and would like to buy the item or items, just complete the details on the order form and click the 'Checkout' button. If you think you've made a mistake, click the 'Cancel' button. There is a 5% online sale discount deducted from the invoice total, only online payments through minimine.co.uk including our ‘pay and collect service will be valid for this discount.
3. You will now have been forwarded to our secure browser where you can enter your credit card details or Paypal details (YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY) with peace of mind. That's it! You will receive an order confirmation email from both minimine.co.uk and our secure payment provider, Paypal

minimine.co.uk accepts all major credit and debit cards including Visa, Mastercard, Switch, through our payment service provider Paypal. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple. Government approved firewalls .

We also accept payment with most major debit or credit cards over the phone through our secure PDQ machines, please call 01782 595999 quoting your online order details.

We also accept cash on collection, but online orders will need to be paid in advance so please see the above payment methods.


Delivery

As our most of our items are normally always in stock, we usually process your order within 1 working day. In the event that we have experienced an unusually high demand for an item which may delay your delivery, we will email you with a revised delivery date or the option to cancel or change your order. If you are ordering a special order item then please contact us for delivery dates.

More information can be found in our delivery section.

Returns Policy

If the price of a minimine ltd item is shown incorrectly due to a technical or other error, Minimine reserves the right to refuse or cancel any order for that item. Your use of this website shall be governed by the laws of, and be subject to the exclusive jurisdiction of the courts of England.
Minimine maintains a 14day returns policy. Should you decide that you are not satisfied with your order, we will accept the return of unwanted goods and will refund the full price (excluding postage charges) as long as they are returned to us within 14 working days of delivery. You are responsible for returning any unwanted goods to us. The item/s must be returned in the condition in which they were received – unfitted, unused and in their original packaging. We will not refund any goods that arrive back to us in any other condition than in which they were received. Also please remember you are responsible for all return postage costs.
Remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.
It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive undamaged at minimine premises.
All returns should be sent to:
Minimine Ltd
121 Uttoxeter Road
Longton

Stoke-on-Trent
Staffordshire
ST3 1PF

Your statutory rights are not affected.

Errors

We will not be held responsible for any errors or omissions on this website and we reserve the right to limit access, deny orders or refuse to sell an item without prior notice or warning. We are also not responsible for website downtime or breaches by a third party.

Faulty Goods


Our products are thoroughly checked by their manufacturers and by us where possible to ensure customer satisfaction. In the unlikely event that your goods are faulty, you should contact us at minimine@btconnect.com . We will issue you with a returns number and confirm which Royal Mail postal service the goods should be returned by. Faulty goods should be returned within 14 working days of delivery. Please remember to include your name, address, telephone number, order number, a brief explanation of the fault and whether you require a replacement or refund. If a replacement is unavailable we will automatically issue a refund for the total costs of the goods including agreed postage costs.
This does not affect your statutory rights. Most of our items are covered by a limited 12 month warranty from payment date which covers against manufacturing defects only. This does not include any electrical or special order item. This also does not include any additional costs or labour costs due to a failure of any purchased items.

Damaged Goods

In the unlikely event that your product has been damaged in transit, please contact us immediately within 24 hours at minimine@btconnect.com, and return the goods to us within 7 working days of delivery. Please remember to include your name, address, telephone number and order number. We will replace any damaged goods free of charge.
Please return the item/s to:

Minimine Ltd RETURNS
121 Uttoxeter Road
Longton
Stoke-on-Trent
Staffordshire
ST3 1PF

Lost Goods

Please contact us if you have not received your goods within 7 working days of placing your order at minimine@btconnect.com . We will supply you the relevant tracking information for you to locate your item or to claim from the relevant courier. We will help as much as possible with locating your item.

Our Responsibility

minimine.co.uk cannot be held responsible for any disruptions to any services we offer that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online or in any brochure. Dimensions and weights shown are approximate and may vary. minimine.co.uk cannot be held responsible for marginal differences in the products supplied.

Company Information

minimine.co.uk. TRADING AS, MINIMINE LIMITED
Registered Office: 121 Uttoxeter Road, Longton, Stoke-on-Trent, Staffordsire ,ST3 1PF
Registered In England VAT Number- GB 738816594
LIMITED Company number- 06851826

Security Check

We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.

Copyright & Trademarks

All content of minimine.co.uk polyflex-uk.co.uk, Bernard-jones.co.uk and minex-uk.co.uk including website design, pictures, written and all other materials are owned, controlled or licensed by minimine.co.uk. They are protected by copyright and other intellectual property rights and cannot be used without the permission of minimine Ltd. ALL PART NUMBERS ARE USED AS REFERENCE ONLY AND ARE THE RIGHTS OF THE OWNER.

Privacy Policy

Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and do not disclose any customer information to third parties other than for delivery purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes.
When you place an order we collect your contact details (name, email address and telephone number) so that we can contact you if there is a problem with your order. We may also monitor usage of our website and customer traffic patterns as this helps us to continually improve our service. Occasionally we may email you with details of special offers and new products. If you do not wish to receive this information, please tick the opt-out box on the order summary page.
Cookies are small pieces of information that are stored on your computers hard drive by your browser. Like most websites, we use cookies to keep track of the content of your shopping cart, to store delivery addresses if the address book is used, to store your details if you select the 'Remember Me' Option and to monitor traffic flow to our website. Our cookies do not track any personally identifying information. Most browsers allow the cookie function to be switched off. This can be done by looking in the help menu on your browser.

Contacting Us

If you need to reach us, please use the websites contact us feature or

you can call us on +44 (0)1782 595999

Or fax us on +44(0)1782 341816

Email minimine@btconnect.com

Postal contact Minimine Ltd, 121 Uttoxeter Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1PF, UK